返金ポリシー

At C2H4®, we want our return, exchange and store credit terms to be clear before you place an order. Please review this policy carefully before purchasing.

 

1. Return and Exchange Window

Eligible merchandise may be submitted for a return or exchange request within 7 calendar days of the date the order is marked as delivered by the carrier.

To start a return or exchange, contact customerservice@c2h4losangeles.com within the 7-day window. Once your request is approved, we will provide the correct return address and return instructions. Items sent without prior authorization may be refused or delayed.

2. Return Eligibility

To qualify for a return or exchange, merchandise must be:

•  Unworn, unwashed, unaltered and unused.

•  Free from stains, odors, damage, wear or other signs of use.

•  Returned with all original tags attached.

•  Returned with original packaging and accessories where applicable.

•  For footwear, returned with clean and unmarked soles and the original shoe box and packaging.

Items that do not meet these conditions may be refused and returned to the customer.

3. Voluntary Returns and Store Credit

For eligible non-defective returns, C2H4® provides Store Credit only. We do not provide cash refunds or refunds to the original payment method for voluntary returns due to change of mind, incorrect size selection, fit preference, color preference, style preference, or other non-defective reasons, unless applicable law requires otherwise.

Once an approved return has been received and inspected, Store Credit will normally be issued within 5 business days. Store Credit will be sent electronically to the email address associated with the original order.

4. Exchanges

Eligible merchandise may be exchanged within the same 7-day window. Exchanges are subject to product, color and size availability.

Where available, customers may request a different size or color of the same product. If the requested replacement is unavailable, C2H4® may issue Store Credit for the eligible merchandise value instead.

For voluntary exchanges, customers are responsible for return shipping costs. Any applicable reshipping cost will be confirmed before the replacement item is dispatched.

5. Return Destinations

The return destination is based on the original delivery region. Do not ship merchandise before receiving return authorization from C2H4®.

North America

Orders originally delivered within North America must be returned to the designated C2H4® United States return location. The exact return address will be provided after the return or exchange request is approved.

Asia

Orders originally delivered within Asia, including Japan, must be returned to the designated C2H4® return facility in Shanghai, China. The exact return address will be provided after the return or exchange request is approved.

Other Regions

For orders delivered outside North America or Asia, contact Customer Service before returning merchandise so that we can provide the appropriate return destination. As the return and reship cost would be relatively high, the customer may decide after seeing the shipping cost.

6. Return Shipping Costs

For voluntary returns and exchanges, including returns related to size, fit, color, style or preference, the customer is responsible for return shipping costs. We strongly recommend using a trackable shipping service and retaining proof of shipment until the return is completed.

C2H4® is not responsible for unauthorized returns or return parcels that are lost before arriving at the designated return location, except where applicable law provides otherwise.

7. Incorrect, Damaged or Defective Items

If you receive an incorrect product, an incorrect size or color different from your order, a materially damaged item, or an item with a verified manufacturing defect, contact us within 7 days of delivery whenever reasonably possible.

Please include:

•  Your order number.

•  The product name and affected size or color.

•  A clear description of the issue.

•  Clear photographs or video showing the item and the issue.

•  A photograph of the shipping label and, where relevant, the outer packaging.

Do not return the merchandise before receiving instructions from C2H4®. For verified C2H4® errors, defects or shipping damage, we will provide an appropriate remedy, which may include replacement, Store Credit, refund where required by applicable law, or another appropriate resolution. Reasonable approved return shipping costs will be covered by C2H4® where the return is required because we supplied an incorrect or defective item.

8. Final Sale Items

Products specifically marked FINAL SALE on the product page are not eligible for voluntary return or exchange. This restriction does not apply to verified defective, damaged or incorrectly supplied merchandise, or to rights that cannot legally be excluded.

9. Non-Refundable Charges

Original shipping charges, import duties, taxes, customs charges and other destination-country fees are non-refundable for voluntary returns, except where applicable law requires otherwise or the return results from a verified C2H4® error.

10. Consumer Rights

Nothing in this Refund Policy excludes or limits any consumer right or remedy that cannot lawfully be excluded. Where applicable law requires a different return period, refund method, remedy or allocation of return shipping costs, C2H4® will comply with those mandatory requirements.

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