Shipping & Return Policy
Any access or use of C2H4® signifies your consent to the following policies, terms and conditions. Prior to taking any legal action or raising any external dispute, please contact us at C2H4® directly and notify us of the nature of your issue with the view of reaching a mutually agreeable solution.
Payments and Charges
We accept all major credit cards (American Express, Visa and MasterCard) in addition to PayPal and Ali Pay. Please note that registration is not required in order to place an order through PayPal Express Checkout. Additionally, note that Apple Pay may be deactivated for particular product releases.
When an order is placed on c2h4losangeles.com and payment is confirmed, you will receive an email confirming the order and the billing details. Order acceptance occurs when the funds have been received and the product(s) have been dispatched to you.
All California orders are subject to tax and applicable provincial taxes. Provincial taxes are assessed based on the shipping address of your order. When ordering goods from C2H4® internationally, your order may be also be subject to import duties and/or taxes. C2H4® is not responsible for any charges that are incurred from customs, duties or taxes whatsoever. Any additional charges for customs clearance are considered outside of our control, and C2H4® cannot predict the value of what these charges may be. For further information on custom and excise tax policies in your country, please contact your local customs office.
C2H4® reserves the right to amend prices on the website. Despite our endeavor to maintain accurate and correct pricing on the website, there may be mistakes from time to time. If there is a mistake, you will be notified by email before your order is dispatched to you.
Shipping costs are not included in the prices of our products. Shipping costs are determined by the requested shipping address, shipping method and the value of your order. In some cases, due to the size or weight of particular item(s) in an order, additional shipping charges may apply. In these circumstances, customers will be notified via email and asked to pay additional shipping and handling charges.
To request a modification or cancellation to your order, please email: firstname.lastname@example.org as soon as possible. For all other cancellation requests, keep in mind that our business hours are 11AM – 7PM (PST) Monday – Sunday
Once an order is submitted, C2H4® is not responsible for ensuring that it can be modified or cancelled prior to shipment.
Returns and Exchanges
Return or exchange must be requested within 7 days of delivery. C2H4® will not accept any returns sent by post without prior written communication and valid Return Authorization. To request a Return Authorization, please fill out return form.
We ask that all returns be in unworn condition with attached tags and original packaging. Upon inspection and approval, exchange or store credit will be provided for the value of the returned item(s). No refunds. All purchases of sale and discounted items, including any items discounted by the use of a promotional code, are final sale and not eligible for return or exchange. All charges incurred as the result of a return or exchange (i.e. shipping, duties and taxes) are the customer’s responsibility. Please note that we are unable to facilitate exchanges for returns sent by post or place any items on hold for an exchange. However, once your return is received, you will be notified of your store credit and you may place a substitute order through our webstore at that time. Additional shipping charges may apply to the substitute order.
C2H4® does not assume any responsibility for the loss or damage of returned goods while they are in transit from the customer. Therefore, we strongly recommend using an appropriate carrier with a tracking system.
It is the customer’s responsibility to ensure the accuracy and correctness of the return shipment and to oversee that the item(s) are packaged and delivered intact, unworn and in original purchased condition. If any matters of liability arise, they will be dealt with and settled between the seller and the customer directly. The terms and conditions of the respective seller will apply.
Price Adjustments And Price Matching
We are unable to provide price adjustments to reflect current discounts or promotions. Time-limited promotions cannot be applied retroactively. Additionally, while we strive to offer competitive pricing, we do not price match other retailers.
Although we try our best to ensure packages are delivered in a timely manner, please allow 1-3 business days for order processing and verification, and an additional 3-7 business days for delivery. Shipping times may vary depending on the destination. Once a package is shipped, we have no control over how long it will take to arrive. We also have no control over international customs delays. By placing an order with us, you accept the risk that your package may be delayed during shipment for these reasons.
Note that international orders are shipped Delivery Duty Unpaid (DDU) and you may be charged additional duties and customs fees upon receipt. We have no control over if or how much you will be charged for these fees, and we do not accept responsibility for any additional charges the destination country may impose on you.
Lost or Damaged Items
You understand and agree that C2H4® shall not be liable for any direct or indirect damage done by any of the services we provide. C2H4® also does not assume any responsibility for lost packages once we have shipped your order to the requested address. All items are purchased at your own risk. Any issues related to lost packages or damage caused from shipping are to be taken up by you with the shipping company directly. C2H4® will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company.
Returned to Sender and Unclaimed Packages
In the event that an order is returned to us marked as “Return to Sender,” “Unclaimed” or “Refused,” the customer will be contacted immediately and a postage fee will be applied for the cost of re-shipping. If the customer decides they no longer want to proceed with the order, C2H4® may provide the option for store credit or exchange for the order value less the original shipping costs and any charges incurred to accept the returned package. If the customer cannot be reached, C2H4® reserves the right to return the order, restock the item(s) and provide a store credit for the order value less the original shipping cost and any charges incurred to accept the returned package.
Where returned parcels contain discounted items or items that have been in the postal system for so long that they are no longer sellable, and the customer cannot be reached or does not wish to pay re-shipping costs, C2H4® reserves the right to consider these orders abandoned without providing a refund or store credit.
Note that C2H4® is not responsible for the safe retrieval of returned to sender, refused or unclaimed packages.
Change of Address
If a customer asks for a package to be shipped to an address other than the one registered to the credit card used for an order, C2H4® may request additional information to verify the legitimacy of the order. If these details are not provided, C2H4® reserves the right to only ship to the billing address. Please note that if an order has already been packed and handed over to our shipping team, C2H4® is not responsible for ensuring any modifications to the shipping address. We also are unable to re-route a parcel once it has been shipped.
Cookies and Related Technologies
For all orders, C2H4® provides the option of checking out with PayPal, the most trusted internet payment processing company. When checking out with your PayPal account or through PayPal Express Checkout, all personal and credit card information is transmitted through PayPal’s secure connection.
Orders placed with a credit card without the use of PayPal are processed through Shopify Payments. As a payment processor, Shopify meets all 6 requirements of PCI compliance (Payment Card Industry Data Security Standard), and transactions processed through Shopify Payments benefit from increased controls around credit card data and reduced risk of credit card fraud.
If you have questions regarding these policies, terms and conditions, please contact us anytime.